Setting up your email accounts
Log on to the Hosting Control Panel. (See the top navigation menu on most web
pages). Then click on any email icon to access the email control panels. Click
on Email Accounts to view the email accounts that have been setup. Click on 'New
Email Account' to setup a new email account and enter the requested information.
You can turn on spam filtering by checking the box at the bottom of the screen.
You can also reach the email control panels by going to
http://pop3.domain_name.com/cgi-bin/qmailadmin replacing "domain_name" with
your domain name (no "www").
Administrative Login :
username: postmaster (type the word 'postmaster')
domain: your_domain.com (enter your domain name - no 'www')
password: password (enter your website's master password)
Individual email account login :
username: Your username
domain: your_domain.com (enter your
domain name - no 'www')
password: password (enter your
individual email account password)
Mail settings for Outlook Express,
Netscape and other email programs
Use the following settings:
incoming mail server (pop3): pop3.your-domainname.com
outgoing mail server (smtp): smtp.your-domainname.com
account name: emailname@your-domain.com (for example 'john@panix.com' or
'sally@ibm.com')
password: the password you assigned to the email account when you set it up
above
Make sure that 'this server requires authentication' or 'SMTP authentication'
is checked.
** NOTE - for some email programs (like Eudora) you may need to use a '%'
character instead of a '@' character in the account name. **
Anti-virus filtering
All email entering the mailserver is passed through a scanner which uses
anti-virus protection from F-Secure. F-Secure was the first company to identify
the SoBig virus. The program checks for new virus definitions hourly against the
F-Secure database to insure the risk of infection from new viruses is minimzed.
When the scanner finds a virus infected email the email itself is quarantined
and an email is sent to the sender notifying him him that his email was blocked.
Quarantined emails are kept for four days before being deleted.
Spam filtering and adjusting spam
preferences
The Computer Partners Unlimited mailserver uses a spam scoring system to
identify spam emails. Typically this system will block 90% to 95% of a
recipient's spam without the loss of legitimate emails. The system develops a
spam score for each email based upon a number of factors adjustable by the user,
including; heuristic analysis of the characteristics of the email, whether the
sending IP address is a known source of spam, language of the email, etc. If the
spam score exceeds the user definable threshold the email is considered spam and
placed into your website's spam email account. Using the spam preferences
control panels listed above, each user can set the spam sensitivity (i.e. spam
score threshold), the languages that will be accepted (eliminates spam in
foreign languages), the internet databases to consult to help identify spam and
create his own email blacklists and whitelists.
Mail identified as spam is transferred to the spam email account for your
domain. After ten days spam emails are automatically deleted. You can examine
the email that has been trapped as spam by downloading the spam to your email
program or by using our web email program. The account name for this account
would be 'spam@your_domain.com'. (For our web email program you will need to use
'spam%your_domain.com' as the login.) The password is initially set to the word
'none'.
It makes sense to periodically examine the contents of the spam pop account to
see if any legitimate emails were trapped. If so, you can decrease your spam
sensitivity settings or add this email address to your whitelist.
Email forwarding and aliases
Email aliases and forwards allow you to have mail addressed to 'sales@your_domain.com'
to be forwarded to one of your email accounts or to a remote email on another
network. In our version of qmail the functionality of email aliases have been
combined with email forwarding into one control panel.
This section of the control panel can also be used to forward email to multiple
persons. After you have setup to first forward go back to the list of forward
and click on the 'modify' icon. You'll then be able to add additional email
addresses to be copied.
Vacation Messages
From the email control panel main menu click on 'Email Accounts'. Then click on
the icon for "Modify User' next to the email account for which you want to setup
a vacation message. From the modify user screen click on the radio button for
vacation and enter your vacation message in the space provided. Be sure to
change the routing back to 'Standard' when you return.
Autoresponders
Autoresponders can be used to automatically send a message to anyone sending an
email to a particular email address at your domain. For example, you can send
one message to people that send an email to 'auto-sales@your_domain.com' and
another messages to people that send and email to 'tire-sales@your_domain.com.
To setup an autoresponder click on 'New Autoresponder' from the email control
panel main menu and enter the email address of the autoresponder (i.e.
'auto-sales@your_domain.com'), if you want to see a copy of the email sent to
the autoresponder enter your email address on the next line, then enter the
subject and the message that will appear in the email sent back by the
autoresponder.
Configuring a mailing list
From the email control panel click on 'New Mailing List'. The selections are
self-explanatory. The mailing list program we use is ezmlm.
Email user self-configuration
Your email users can login to the mailserver email control panel directly. They
are able to change their password, enter vacation messages and configure their
spam preferences. Go to the URL
http://pop3.domain_name.com/cgi-bin/qmailadmin replacing "domain_name" with
your domain name (no "www").and enter the following:
User Account: email_account_name (enter 'jane' if their email address is 'jane@your_domain.com')
Domain Name: your_domain.com
Password: password (enter the user's email account password)
Multiple language support
The email control panels automatically recognize the user's preferred language
and change the control panel descriptions accordingly. The control panels
supports english, french, spanish and 17 other languages. With Microsoft's
Internet Explorer you can change the browser's preferred language using the
following menu sequence: Tools > Internet Options > Languages. Other browsers
provide similar support.
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